Refund policy

Returns & Refunds

Refund Policy

We strive to ensure our customers receive their orders in perfect condition. If your item is damaged in transit, please report it before accepting delivery. You can reach us via phone, 0755 788 6110 , or online chat.

Non-Refundable Items

Perishable goods, such as bags and buckets, are strictly non-refundable. As we cannot verify their storage conditions after purchase, we cannot accept returns or issue refunds for these items. Please consider this before making your purchase.

Refundable Items

For all other products, you have the right to request a refund within 14 days. However, return shipping, collection costs, and a 20% restocking fee (based on the order value) will be deducted from your refund.

Condition Requirements

Items like trowels, beads, and similar products may be returned for a refund only if they are unused, in their original condition, and with any seals intact.

Policy Updates

We may update this policy from time to time. Any changes will be posted on our website and will take effect immediately, so we encourage you to check back occasionally.

Need Help?

If you're unhappy with your purchase or have any concerns, please reach out to us at 0755 788 6110 or via email: Info@therenderingsuppliersuk.co.uk We’ll do our best to sort things out for you.